1、严格执行国家“三包”政策
2、一年免费质保服务与三年上门服务：我公司实行一年免费工程质保服务与三年标准上门服务，解决相应的使用与技术方面的问题。
3、提供7×24小时服务：
用户可以通过不同方式向客户服务响应中心提出服务申报。如：通过电话、传真、信函、E-mail、来访。另外用户还可以登陆我公司的网站，我们保证用户的问题在任何时间都能得到及时的响应。
8小时电话：0731-88300871
24小时电话：13507445265
4、基本安装部署服务：
我公司作为供应商，若能在本项目中中标，则所实施的服务包括基本安装部署服务。
5、十分钟电话响应：
我公司在接到用户的报修请求后的10分钟内，安排专人与用户电话具体联系，确定上门维修事宜。
6、现场服务：
我公司在接到设备故障通知或服务要求后，长沙市区域内2小时内修复故障，其它区域内24小时内修复故障。
7、备件支持：
我公司维修中心设有备件库，备有充足的备件和备机；备件库定期进行库存核查和零备件补充，保障了用户设备出现故障时在短时间内能给予修复。
8、及时通知服务：
我公司提出的及时通知服务，是把我们刚刚发现的关键问题或软件错误问题提前告知您。通过及时通知服务使您在遇到技术问题之前便可提供相关解决方案和软件修补程序，使用户防患于未然。
9、客户咨询：
如果用户在使用过程中遇到相关问题需要咨询时，可以拔打客户咨询热线：0731-88300872，由我公司工程师提供专业解答。
10、提供长期技术咨询服务：
我们将提供给用户方—份详细的技术咨询联系办法，客户可以随时通过电话、传真、书函以及电子邮件等各种灵活的通讯手段向我公司进行技术咨询。我公司会根据具体的需求情况通过电话、MAIL、或指派工程师与用户进行直接沟通，以圆满解决用户的问题。
11、定期走访：
我公司将采取巡检制度，每季度拜访—次客户，了解产品的质量、服务问题，调查工程实施和维护情况，听取用户意见，现场帮助用户解决实际应用中的问题，及时协调公司各部门的分工协作以期提供全面的服务与支持。并依此作为公司服务人员的综合评定和奖惩的重要依据和指标。
对每一个报修请求，公司都将有回访专员进行电话回访，征询用户需求的解决情况以及对服务的满意度情况，在对客户进行关怀服务的同时，监督工程师的服务质量，并作为服务工程师重要的考评指标。
12、保修期后服务
为用户考虑，我公司承诺在厂家保修期满后，实行终身保修。对于超过保修期的，只收取适当的配件费和维修费。
After-sale service
Hunan Fengmao plant protection limited company has long been committed to providing high quality services to improve customer service and customer satisfaction in the first place.We always believe that only the success of the user can ensure our success.So our company provides the user with perfect support and service,hope that the user can concentrate more energy to develop their business and achieve greater success.
1 strictly implement the national policy of"three packages"
2 one year free warranty service and three year home service
Our company implements a one-year free project quality assurance service and three year standard door service to solve the corresponding use and technical problems.
3 provide 7*24 hours service
Users can submit service declarations to the customer service response center in different ways.Such as:through telephone,fax,letter,E-mail,visit.In addition,users can also access our company's website,we guarantee that the user's problem can be timely response at any time.
8 hour phone:0731-88300871
24 hour phone:13507445265
4 basic installation and Deployment Services
As a supplier,if we are able to win the bid in this project,the services implemented include the basic installation and deployment service.
5 0 minute telephone response
Within 10 minutes of receiving the request of the user,the company arranges the specific contact with the user to determine the maintenance of the door.
6 field service
After receiving equipment failure notification or service requirements,the company repair the fault within 2 hours in the area of Changsha,and repair the fault within 24 hours in other areas.
7 spare parts support
Our company's maintenance center has spare parts storehouse,equipped with plenty of spare parts and spare parts,spare parts library regularly inventory check and spare parts supplement,which ensures users can repair in the shortest time when it fails.
8 timely notification of service
The timely notification service offered by our company is to inform you of the key questions or software errors we have just discovered.Through timely notification services,you can provide relevant solutions and software patches before you encounter technical problems,so that users can prevent it.
9 customer consultation
If users need to consult when they encounter some related problems in the course of their use,they can draw up the customer enquiry hotline:0731-88300872,which is provided by professional solutions of our company engineers.
10 providing long-term technical advisory services
We will provide technical advice to customers,contact with customers,can carry out technical advice to our company by telephone,fax,letters and e-mail and other flexible means of communication.Our company will communicate directly with the user through telephone,MAIL,or designate engineer to solve the user's problems satisfactorily,according to the specific requirements.
11 regular visits,
I will take the inspection system,once every quarter to visit customers,understand the product quality and service issues,investigation project implementation and maintenance,listen to the views of users,the site to help users solve the problems in practice,timely coordinate the division of labor departments to provide comprehensive service and support.And as an important basis and indicators for the comprehensive evaluation and rewards and punishments of the company's service personnel.
The request for each repair,the company will have administrator conduct telephone interviews,consult solve user needs and satisfaction of the service,in the care of the customer service at the same time,the supervision engineer's service quality,and as an important evaluation index of the service engineer.
12 post warranty service
For the consideration of the user,our company is committed to lifelong warranty after the expiration of the warranty period.For more than the warranty period,only the appropriate fee and maintenance fee are charged.
If our company wins the bid,our company will strictly comply with the quality assurance requirements in the tender,strictly control product quality and inspection measures,provide qualified products to users,and deliver the goods to the designated locations in time according to user requirements.
During the warranty period of all the winning products,our company guarantees to provide corresponding technical services at any time,including the supply of claim parts,personnel services,and timely solutions to failures.
